DevOPS/Cloud Engineer - Senior, 11 Month Contract
On-site · Toronto, Ontario, Canada
Job Summary
Senior DevOps/Cloud Engineer for a 11-month contract in Toronto, onsite. Responsibilities include design, deployment, and automation of cloud-based systems on AWS, building and maintaining AWS services (Lambda, API Gateway, S3, DynamoDB, RDS, Kinesis, Glue, Amplify), and implementing Amazon Connect cloud-based contact center solutions (Call & Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens). Requires expertise in IVR and workflow, scripting (Python, Bash, PHP, Java, JavaScript, Node), API integration, and experience with deploying and maintaining contact center solutions. 10+ years of software development and delivery experience; assets include public sector or OPS experience.
Required Qualifications
- 10+ years of experience in software development and delivery
- Ideally 5 yrs of experience in AWS cloud using AWS Services and tools (Lambda, AWS Connect, API Gateway, Amazon Lex, AWS CLI, Kinesis, S3, KMS, Glue, DynamoDB, RDS, Amplify)
- Creation, management, and maintenance of AWS & related cloud-based production system
- Deployment and automation of packages for cloud-based system
- Experience in design, development and implementation of an Amazon Connect cloud-based contact center solution (Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis)
- Knowledge of IVR and Workflow
- Experience in scripting languages (Python, Bash, PHP, Java, JavaScript, Node, etc.)
- Integration experience in building and using APIs
- 5+ years of experience with implementing Contact center solutions
- Amazon AI agents experience
- Prior Public sector experience or OPS experience is an asset
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