Development Services System Coordinator
$64,314–$102,877 year
On-site · Largo, Florida, United States
Job Summary
Development Services System Coordinator serves as the primary liaison among the City’s process owners for development review and approvals, including permitting, licensing, inspections, and IT, ensuring that business needs for development review and approval across multiple City divisions and departments are met. The role manages enhancement backlogs for the land management software, focusing on change management, communications, and system administration; collaborates with process owners to ensure consistent service, provides user support and training for the land management software, develops reporting/tools, and works with IT and third-party vendors. Requires coordinating requirements, documenting business processes, leading training initiatives, and supporting measurement of performance indicators across divisions involved in development approval, permitting, licensing, inspection, and addressing processes. Emergency response duties are expected as part of public safety requirements.
Required Qualifications
- Bachelor’s degree in Public Administration, Urban Planning, Business Administration, Information Systems, Computer Science, IT Systems Administration, or a related field and three (3) or more years of experience as a Business Systems Analyst or similar role, preferably in municipal government or from private sector engineering, architecture, or construction contracting organizations supporting land development construction activities or an equivalent combination of education and experience.
- Minimum of one (1) year of supervisory, team leader, or project lead experience
- Certified Business Analysis Professional (CBAP) or similar, preferred
- Agile/Scrum Product Owner certification or working knowledge of ITIL, Agile, or other process improvement methodologies, preferred
- Valid Driver's License
- Demonstrated experience with Tyler Technologies’ Permitting and Payments systems or a similar land management software platform, including system administration and user support
- Experience with Tyler Hub, Tyler Reporting, and other Tyler Technologies modules or similar land management software modules
- Proficiency in SSRS (SQL Server Reporting Services) and business intelligence/reporting tools
- Strong understanding of Community Development subject areas (e.g., Building, Planning, Code Enforcement, Permitting, Licensing)
- Proficiency in Microsoft Office Suite and familiarity with permitting and workflow systems
- Excellent analytical, problem-solving, and communication skills.
- Stakeholder engagement skills
- Data reporting and visualization skills
- Ability to translate business requirements into technical solutions
- Ability to manage multiple priorities and work collaboratively with cross-functional teams
- Advanced proficiency in SSRS (SQL Server Reporting Services) and business intelligence/reporting tools is desired
- Proficiency in Adobe Acrobat
- Familiarity with ArcGIS, MobileEyes, JustFOIA, Application Xtender, TRAKiT Archives, Conduits, and iCompass
- Familiarity with municipal government operations, statutes, and regulatory requirements
- Experience developing and delivering training for technical systems
- Project management or product owner experience in a public sector environment
- Experience supporting permitting, licensing, or land management systems
- Experience working in a municipal or government environment
- EMERGENCY RESPONSE STATUS: As a condition of employment, City of Largo employees will be required to work as directed during an undeclared and/or a declared emergency.
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