Development Operations Coordinator
HybridSeattle, Washington, United States
Seattle, Washington, United StatesHybridFull TimeMedium
Full TimeMedium
Job Summary
Respond to donor inquiries via Donor Relations, fulfill VIP ticketing requests, and process contributions and acknowledgement letters within one to two business days. Update donor information in Tessitura, perform data hygiene, and reconcile records with Finance. Support the monthly giving program by managing subscriptions and patron records in Stripe and Tessitura. Ensure volunteers are scheduled for upcoming opportunities, maintain volunteer records, and field volunteer calls and emails. Work Development events and concert duty as required, including evenings and weekends.
Required Qualifications
- Minimum of one year experience in a high-volume, fast-paced role
- Previous donor or customer facing roles providing exceptional service via phone and email
- Excellent verbal and written communication skills
- Extremely well-organized, detail oriented and able to meet deadlines
- Proficient user of Office365, including Excel, Word and Outlook
- Ability to be a team player in a dynamic, fast-paced environment
- Ability to adhere to Symphony policies and support management decisions in a positive and professional manner
- Availability to flex schedule outside of typical office hours, including evenings and weekends approximately two to four times per month
- Must have the ability to lift 30 pounds as needed
Desired Qualifications
- relevant non-profit experience
- Experience using Tessitura or other fundraising/customer databases
- Experience using Asana or other project management software
- Knowledge of and enthusiasm to learn about fundraising best practices
- An interest in classical music and the mission of the Seattle Symphony
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.