Development Operations Associate
$75,005–$81,307 year
HybridSan Rafael, California, United States
Job Summary
Manage the donor database/CRM, pledges, and donation processing while ensuring data integrity and accurate record keeping. Serve as the primary system administrator for Bloomerang, QGIV, and Mailchimp, running routine audits, clean-up queries, and deduplication processes. Process all incoming gifts via checks, credit cards, ACH, and stock; generate tax receipts within established timelines. Build, test, and manage automated email journeys, segment lists, and execute complex mail merges. Provide hands-on operational support for fundraising events, including Gala and 5K logistics, invitations, and online auction registration. Research potential grants and track proposal deadlines. This hybrid role requires 32 hours per week with 0.80 FTE status and reports to the Annual Fund Development Manager.
Required Qualifications
- Associate degree from an accredited college or university
- 1–3 years of experience in nonprofit development or database operations
- Willingness and availability to work some evenings and weekends for events
- High data-entry accuracy and strict attention to detail
- Ability to handle confidential donor financial information securely
- Ability to manage multiple tasks simultaneously and independently
- Excellent English language written and verbal communications
- Minimum 1 year advanced hands-on experience in Salesforce, Blackbaud, e-Tapestry, Bloomerang, QGiv, or other comparable CRMs and fundraising platforms
- Direct experience and demonstrable skills managing email lists and campaigns in Mailchimp, Bloomerang, Constant Contact, or HubSpot
- Proficiency in Microsoft Word (editing functions), Excel (filters, Pivot tables, VLookUP), Powerpoint; Google Suite programs
- Experience processing gifts-in-kind, soft credits, split gifts, pledges, pledge payments
- Lift and carry up to 25 lbs
- Ability to maintain professional composure and emotional self-regulation during stressful, unpredictable, or confrontational situations
Desired Qualifications
- Preference for expertise in content generation via CANVA, CapCut/video and META applications
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