Detection Agent (1st Shift 6am-2:30pm)
$36,400–$36,400 year
On-siteTulsa, Oklahoma, United States
Tulsa, Oklahoma, United StatesOn-siteFull Time$36,400–$36,400 yearHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Detection Agent for 1st shift (6am-2:30pm) responsible for monitoring CCTV alarms and providing customer service with civility, confidentiality, and professionalism, while ensuring security and safety of the customer’s property. Communicate effectively with security personnel, law enforcement, customers, and other departments; use various software to transmit information and compile reports; maintain accurate documentation of actions taken in response to alarms; ability to work in a fast-paced call center environment with strong attention to detail; bilingual English/Spanish a plus.
Required Qualifications
- Must be at least 18 years of age
- High School diploma or equivalent
- Previous experience in customer service, surveillance, CCTV, or similar role emphasizing situational awareness and attention to detail
- Ability to sit while using computer, reviewing CCTV footage and phone equipment for extended periods of time
- Pre-employment testing is required
- Must pass background and drug screen process
- Proficiency to work simultaneously with multiple computer applications and databases
- Demonstrate outstanding verbal and written communication skills
- Familiarity with computerized systems for managing customer data is essential
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