Desktop Technician
On-siteKilgore, Texas, United States
Kilgore, Texas, United StatesOn-siteSmall
Small
Job Summary
Troubleshoot and repair laptop/desktop computers, diagnose hardware and software issues, and install non-computer IT equipment like media and phone systems in classrooms. Configure domains, user accounts, and network connectivity while resolving technology difficulties for faculty, staff, and students. Develop desktop deployment systems, maintain ticket tracking records, and generate activity reports. Coordinate with vendors to resolve problems and contribute to the knowledge base. Cover shift patterns to provide necessary client support.
Required Qualifications
- High school diploma or equivalent
- A minimum of one-year related experience in supporting personal computer hardware, software, peripherals, servers, printers, scanners, and classroom audiovisual technology
- Ability to format, install, set up, maintain, and troubleshoot desktop and laptop computers
- Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and/or Google apps
- Good written and verbal communication skills
- Ability to explain technical concepts and train others in non-technical terms
- Ability to adhere to set schedules, meet deadlines, and cover shift patterns to provide the coverage needed for the client
- Ability to work collaboratively in a team environment
- A strong focus on customer service
- Good organizational skills with a keen attention to detail
- Ability to work independently and as part of a team
- Ability to manage multiple tasks and prioritize effectively
Desired Qualifications
- Professional IT certifications such as CompTIA ITF+, A+, Network+, Server+, MCP, etc.
- Associate's degree or bachelor's degree in computer science or a related field
- 2 or more years of related desktop experience in configuring, testing, and troubleshooting network connectivity and wireless access for computers or devices
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