Desktop/System Administrator
HybridBengaluru, Karnataka, India
Job Summary
Administer identity and access systems, including user lifecycle, groups, access policies, single sign-on integrations, and periodic access reviews. Manage the Apple device fleet through mobile device management, covering zero-touch enrollment, encryption, compliance policies, patching, and device lifecycle. Own onboarding and offboarding for employees and contractors, handling accounts, hardware, and access provisioning and removal. Configure and maintain software applications, automate repetitive workflows using APIs or scripting, and identify unused or redundant applications and licenses. Work through security and compliance findings, support control operations, and provide hands-on technology support for the Bangalore office. Troubleshoot escalated user and system issues, document configurations and procedures, and follow ticketing and change management processes. Work evening hours in India two to three times per week to overlap with the United States team.
Required Qualifications
- 4+ years of hands-on systems administration, corporate technology or information technology engineering experience
- Strong experience administering identity and access management platforms such as Google Workspace, Okta or similar platforms
- Experience managing endpoint and mobile device management platforms such as Jamf, Kandji or similar platforms
- Practical experience configuring SSO and automated user provisioning
- Experience owning employee onboarding, offboarding and access lifecycle processes
- Experience configuring or integrating software applications rather than only providing end-user support for them
- Ability to troubleshoot unfamiliar systems and independently drive problems to resolution
- Experience that includes leading or playing a leading role in a significant technology rollout or migration, such as device management, identity, single sign-on or endpoint deployment
- Ability to explain the scope and results of work you have owned, including the number of users, devices or applications involved
- Clear written communication and comfort working with a distributed team
- Ability to work evening hours in India two to three times per week to overlap with the United States team
Desired Qualifications
- Software administration and automation
- Security, audit or compliance environments
- Cloud infrastructure platforms
- Scripting, application programming interfaces and workflow automation
- Experience supporting a high-growth technology company, a larger enterprise or a regulated environment
- Direct ownership of the systems rather than only working from established procedures
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