Desktop Support Technician
On-siteArlington, Virginia, United States
Job Summary
Oversee day-to-day IT service operations by troubleshooting user computer issues, managing customer tickets, and resolving hardware, software, printer, VoIP, and VTC concerns. Coordinate with government and interagency partners to ensure compliance, mission effectiveness, and cyber resilience while implementing proactive configuration management and continual service improvement. Report service status and performance metrics to leadership and support remote exercise activities as mission dictates. Work directly with VIP and executive-level customers to provide premier support and build relationships aligned with operational requirements. Manage resolution of local and network-connected MFD/printers while ensuring customer requirements are completed within established timelines.
Required Qualifications
- Bachelor's degree
- 4+ years of prior relevant experience
- Masters degree
- 2+ years of prior relevant experience (in lieu of degree)
- Additional years of relevant experience (in lieu of degree)
- DoD Secret security clearance
- DoDD 8570 IAT Level II certification
- Security+ CE certification
- Experience writing strong technical support/triage documentation
- Experience reviewing system events
- Experience performing triage to determine impact and urgency
Desired Qualifications
- Experience working with ITSM tools, such as Remedy
- Experience working in a military command or operations center
- 2+ years' experience with switches and routers
- Any associated DoDD 8140 compliant certifications
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.