Desktop Support Technician
$49,920–$64,100 year
On-site · Oswego, Illinois, United States
Job Summary
Desktop Support Technician to provide end-user technical support for desktops, laptops, software, hardware, printers, and peripherals; troubleshoot issues quickly to minimize downtime; install, configure, and maintain workstations and applications; assist with user accounts in Active Directory and Microsoft 365; document issues and resolutions; collaborate with IT teammates and communicate clearly with both technical and non-technical users; stay current with tools and best practices to support continuous improvement.
Required Qualifications
- High school diploma or equivalent required
- 1 year of desktop, helpdesk, or related technical support experience
- Strong troubleshooting, communication, and customer service skills
- Working knowledge of Windows, Microsoft Office, Active Directory, and Microsoft 365 Admin Center
- Basic understanding of computer hardware, peripherals, and network connectivity troubleshooting
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