Desktop Support Technician
$47,840–$47,840 year
On-siteRoseville, California, United States
Job Summary
Respond to user inquiries and requests for assistance in operating computer systems and applications software. Troubleshoot and repair personal computers, peripheral equipment, and client networks, including telecom and remote access support. Interview users to analyze probable causes for system outages and test solutions. Log, queue, and manage incoming support tickets in a ticketing system, documenting steps taken and escalating issues to assure timely resolution. Participate in system implementations at new site builds and conduct billing on wireless devices. Maintain understanding of business processes and ensure policies and regulations are followed. Requires intermediate technical skills and experience with Windows, SQL, and Microsoft Office applications.
Required Qualifications
- One or more years of desktop and systems support experience in diverse IT environments
- Excellent troubleshooting skills, especially for Windows and wireless devices
- Experience using remote desktop tools
- Understanding of database structures and SQL
- Knowledge of and skill to operate the applications supported, which include SQL Queries, Windows, Outlook and Microsoft word, Excel, Access, and PowerPoint
- Initiative and follow-through, including the ability to complete an assignment from start to finish and provide follow-up and documentation
- Strong problem solving and analytical skills
- Ability to communicate effectively and respond to questions and requests
- Effective written communication skills using appropriate business English
- Computer literacy to use business software, the Internet, enter data/retrieve data
- Human relations skills to build effective working relationships
- Demonstrated customer service, problem solving and common sense skills
- Ability to perform the following physical demands for extended periods of time with or without assistance: Viewing computer screen/monitor, Utilizing keyboard, Answering phone/making calls
Desired Qualifications
- Familiarity with ERP Systems preferred
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