Desktop Support Technician III
On-siteMesa, Arizona, United States
Job Summary
Provide single-point support for end users by installing, diagnosing, and repairing PC hardware, mobile devices, and equipment while troubleshooting networking and software issues. Conduct remote and on-site troubleshooting to resolve conflicts, validate printer and email services, and create technical documentation. Manage mobile device configuration, security, and application deployment for phones and tablets. Maintain asset inventory by entering new equipment, retiring old devices, and recovering data upon employee departure. Execute computer imaging, software installation, and system audits for security configurations. Automate repetitive tasks through scripting and validate the work of Level I and II technicians.
Required Qualifications
- Associate or bachelor's degree or equivalent work experience
- 2-4yrs experience as a Desktop Support Technician or similar role
- 0-1yrs of supervisory experience
- Excellent verbal and written communication skills
- Experience with current Windows OS
- Experience with Microsoft Office, Apple IOS, Citrix, VMWare, MDM environment
- Experience in responding to ticket-based support system
- Great customer service skills
- Great problem-solving skills
- Ability to multi-task in a fast–paced work environment
- Occasional travel to active construction sites in Portland and state wide
- This may include adverse weather conditions
- The employee must be able to lift and/or move up to 25 pounds
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Desired Qualifications
- Associate or bachelor's degree preferred
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