Desktop Support Technician
HybridPune, Maharashtra, India
Job Summary
Provide remote L2 support for VDI environments, including troubleshooting, user provisioning, and performance optimization. Support O365 and Exchange platforms, manage identity and access, and handle device enrollment for printers and mobility tools. Administer Intune for policy enforcement, install applications, and ensure endpoint security through patching and compliance using tools like Zscaler and Trend Micro. Collaborate on escalations, root cause analysis, and maintain documentation while participating in incident, request, and change management. Ready for 24X7 shift rotation with hybrid work options. This role is critical in ensuring a secure, productive, and seamless end-user experience across the organization's digital workplace.
Required Qualifications
- 5+ years of experience in desktop or end-user support, with a focus on remote troubleshooting
- Strong knowledge of AD Server, VDI, O365, Exchange, Networking, firewalls, Intune, and identity/access management
- Experience with device management tools and application deployment
- Familiarity with printer and mobility device support
- Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate)
- Ability to perform remote troubleshooting and provide clear instructions
- Ready work in shift rotation 24X7
- Hybrid work from office and home
- It can lead to full time Work from office in future
- Excellent communication and customer service skills
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