Desktop Support Technician
On-siteHolland, Michigan, United States
Holland, Michigan, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Assist personnel with PCs, servers, networks, printers, software, and phones while packaging, testing, deploying, and troubleshooting systems. Create and maintain desktop images, perform routine installations, and analyze hardware and software processes for efficiency. Manage Active Directory and Exchange users, maintain phone system logic, and document procedures for PCI compliance. Coordinate equipment upgrades, train personnel on system tools, and utilize the ticketing system to prioritize tasks. Escalate complex issues to other IT members as required.
Required Qualifications
- 2+ years of IT experience
- Technical experience working within: VOIP Phone Systems (Fuze preferred)
- Technical experience working within: CRM/ERP (Netsuite preferred)
- Technical experience working within: Automated Software Deployment
- Technical experience working within: Virtualization Technologies (VMware, VirtualBox, HyperV)
- Technical experience working within: Windows Desktop and Server OS
- Technical experience working within: Active Directory
- Technical experience working within: O365 Exchange and Azure AD
- Technical experience working within: Microsoft Office 365
- Technical experience working within: DNS and DHCP
- Technical experience working within: Ticketing Software (Zoho Preferred)
- CompTIA, A+ or equivalent
- Problem analysis & resolution skills with the ability to logically progress troubleshooting and shift between and prioritize tasks
- The ability to plan and organize work with a strong attention to detail
- Exceptional oral and written communication skills
- Ability to work independently as well as part of a team
Desired Qualifications
- Fuze
- Netsuite
- VMware
- VirtualBox
- HyperV
- Zoho
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