Desktop Support Technician
$62,400–$78,000,000 year
On-siteNew York City, New York, United States
Job Summary
Monitor and maintain hardware and software configurations for individual and group end users. Install and configure desktops, printers, phones, and peripherals while resolving connectivity issues. Receive requests through the internal Incident Monitor system and install or fix advanced computer hardware in corporate, store, and warehouse locations. Implement specific desktop and thin client computers with appropriate PC imaging and coordinate companywide hardware or software deployments. Resolve high-level issues escalated from junior technicians and deal with outages. Record and document inventory levels and asset traffic for management and future purchasing needs.
Required Qualifications
- Minimum 3 years of experience in an IT support role
- Experience with installation of major computer components and software
- Knowledge of various operating systems such as Windows, Mac, etc
- Understanding of major computer components and installation requirements
- Understanding of resolutions to common software errors
- Articulate communicator, and professional phone demeanor
- Detail-oriented, and quick and analytical thinker
- Knowledge of B&H policies and procedures
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