Desktop Support Technician - AZ, Onsite
On-siteChandler, Arizona, United States
Job Summary
Answer technical support calls, emails, and internal requests to resolve software and hardware issues for employees via in-person, phone, or ticketing system. Track problems to resolution using an enterprise help desk while documenting and monitoring issues for timely fixes. Provide hands-on or virtual training to users and develop troubleshooting guides, covering PC, mobile device, printer, and phone setup and basic troubleshooting. Support specific applications for Accounting, Payroll, and HR departments alongside general Windows and Mac troubleshooting. Learn from Tier 2 teams to gain mobility for more complex duties and assist upper-level teams on project work.
Required Qualifications
- Associate degree (A.A.) in relevant technical field from two-year college or university
- 1 year of related experience and/or training
- Equivalent combination of education and experience
- Strong knowledge of both MAC and Windows desktop environments
- Experience with Office 365
- CompTIA, Microsoft, or other technical certifications
- Knowledge of MAC OS and how to troubleshoot issues with the hardware
- Must be able to frequently sit, stand or bend for long periods of time
- Must be able to lift 40 pounds and push/pull carts when necessary
- 3-5 years of IT experience
- In depth knowledge of both MAC and Windows environments
Desired Qualifications
- Associate degree in technical field desired
- A+, Technical Certifications desired
- Experience with Office 365 is a plus
- CompTIA, Microsoft, or other technical certifications preferred
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