Desktop Support Technician (55998)
$49,400–$55,800 year
On-sitePennsauken, New Jersey, United States
Job Summary
Provide Tier 1 and Tier 2 technical support to internal users via phone, email, remote tools, and onsite assistance for hardware, software, network, printer, mobile device, and application issues. Log, track, document, and follow up on support requests in the ITSM ticketing system while installing, configuring, and maintaining computers, peripherals, operating systems, and business applications. Assist with employee onboarding and offboarding through equipment preparation and asset recovery, and maintain accurate inventory records for IT equipment and software licenses. Create user documentation and knowledge base articles, identify recurring technical problems, and recommend process improvements to reduce support volume. This full-time on-site role is located in the Corporate office in Pennsauken, NJ.
Required Qualifications
- 1–5 years of experience in an IT help desk, desktop support, or technical support role
- Ability to lift, carry, move, and set up computer equipment, monitors, printers, and related peripherals up to 50 pounds with or without reasonable accommodation
- Ability to travel between local work areas or company locations as required
Desired Qualifications
- Bachelor's degree in information technology or equivalent related experience preferred
- CompTIA A+, Network+, Microsoft, or similar technical certifications preferred
- Service-oriented mindset with a professional, patient, and helpful approach to user support
- Ability to learn new systems quickly and adapt to changing technology needs
- Strong attention to detail and commitment to accurate ticket documentation and asset tracking
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