Desktop Support Tech I

Assist users with the installation, configuration, and ongoing usability of desktop computers, peripherals, and software through side-by-side, telephone, email, chat, and desk-side support. Resolve technical problems with third-party vendors and document all pertinent information in the Hospital Service Desk tracking system. Troubleshoot reported issues, escalate unresolved problems to appropriate technology teams, and maintain accurate trouble ticket resolutions and knowledgebase articles. Train end users on hardware, software, and network resources while compiling data for inventory and purchasing records. Participate in on-call rotation for off-hours support and collaborate with technology teams to improve departmental productivity.