Desktop Support Specialist II
On-siteKuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
Provide desktop support to users in the Kuala Lumpur office and remote users as needed. Prepare and configure laptops, manage inventory, and procure equipment. Troubleshoot hardware, software, telecommunications, and business applications while monitoring infrastructure for performance issues. Support mobile devices including iPhones and participate in project reporting and metrics analysis. Set up and deploy equipment to end users, proactively improving device health. Work five days a week in the office with hybrid arrangements after probation. Bachelor degree or equivalent experience required with at least two years in desktop support.
Required Qualifications
- Bachelor degree, technical certifications, or equivalent work experience
- At least 2 years of experience in desktop support
- Ability to work independently and be a self-starter
- Experience in setting up and troubleshooting laptops and desktop systems
- Skills in hardware/software installation and troubleshooting
- Basic understanding of software monitoring tools and backup procedures
- Good problem-solving skills
- Ability to work five days a week in the office (not a remote position), with hybrid work arrangement after probation
Desired Qualifications
- Formal training or certifications, such as Apple certification
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