Desktop Support Specialist II
HybridKuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
Provide desktop support to users in the Kuala Lumpur office and, when required, to remote users within the region. Prepare and configure laptops for local users, arrange shipments to remote locations, and manage inventory including equipment procurement. Troubleshoot hardware, software, telecommunications, and business applications while monitoring IT infrastructure to resolve system failures and performance issues. Support mobile devices such as iPhones and participate in project-related work involving reporting, statistics collection, and data analysis. Proactively improve end-user device health by identifying and addressing potential issues before they impact operations. Work five days a week in the office with a hybrid arrangement after probation.
Required Qualifications
- Bachelor degree, technical certifications, or equivalent work experience
- At least 2 years of experience in desktop support
- Ability to work independently and be a self-starter
- Experience in setting up and troubleshooting laptops and desktop systems
- Skills in hardware/software installation and troubleshooting
- Basic understanding of software monitoring tools and backup procedures
- Good problem-solving skills
- Ability to work five days a week in the office (not a remote position), with hybrid work arrangement after probation
Desired Qualifications
- Formal training or certifications, such as Apple certification
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