Desktop Support
On-siteTulsa, Oklahoma, United States
Job Summary
Provide day-to-day technical support to Parkside employees by installing, configuring, and troubleshooting desktop computers, laptops, mobile devices, printers, telephones, and related peripherals. Respond to and resolve Information Technology Help Desk requests, diagnosing hardware, software, printing, and connectivity issues while assisting users with password resets, account access, and Microsoft 365 applications. Maintain accurate inventory records, coordinate equipment repairs and replacements, and ensure compliance with cybersecurity policies and HIPAA requirements for protected health information. Escalate complex network, server, and infrastructure issues to appropriate IT resources.
Required Qualifications
- 1-3 years of desktop support, help desk, or technical support experience
- Experience supporting Windows operating systems, Microsoft 365, and basic networking
Desired Qualifications
- Associate's degree in Information Technology, Computer Science, or related field preferred
- Relevant certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or ITIL are a plus
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