Desktop Support - Onsite - Overland Park KS

Job Summary

Required Qualifications

• •High School Diploma or G.E.D or equivalent combination of education and experience
• •Intermediate-level support staff with 2-4 years of relevant experience
• •Knowledge of advanced computer hardware, including desktops, laptops, smartphones, and end user facing network configurations
• •Experience with Microsoft Client Operating Systems
• •Extensive application support experience with Microsoft Office suites and Office365 Applications
• •Working knowledge of software and hardware diagnostic tools
• •Exceptional written and oral communication skills
• •Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• •Strong documentation skills
• •Proficient in basic network fundamentals
• •Ability to work independently onsite in our Overland Park Location
• •Ability to escalate problems to higher level tier groups as required or to supervisor
• •Ability to apply company approved diagnostic utilities to aid in troubleshooting
• •Ability to access FAQ resources on the Internet/Intranet to aid in problem resolution
• •Ability to perform trouble resolution fixes remotely or in person, including installing and upgrading software, installing hardware, and configuring systems and applications
• •Ability to perform preventative maintenance, including checking and cleaning of end user devices, and non-end user IT equipment
• •Ability to test fixes to ensure problem has been adequately resolved
• •Ability to perform post-resolution follow ups with end user and team members as required
• •Ability to alert management to emerging trends in incidents
• •Ability to assist in software releases and roll-outs according to Change Management best practices
• •Ability to adhere to site audit responsibility policies and procedures
• •Ability to monitor service desk system for incoming requests and resolve or escalate accordingly
• •Ability to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• •Ability to respond to queries either in person, via email or over the phone
• •Ability to guide end users/clients through problem-solving process
• •Ability to follow up with users to ensure issue has been resolved
• •Ability to responsibly handle confidential data
• •Ability to continuously improve upon technical skills sets within assigned areas of expertise
• •Ability to assist in training of tier I support staff and in their day to day operations as needed
• •Ability to assist in various projects assignment by management
• •Ability to participate in company and department provided training
• •Dependable with an excellent attendance record
• •Ability to work well in a Team Environment
• •Ability to be cooperative and respectful
• •Ability to work independently with minimal supervision
• •Ability to conduct research into a wide range of computing issues
• •Ability to absorb and retain information quickly
• •Ability to present ideas in user-friendly, business-friendly, and technical language
• •Highly self-motivated and directed
• •Keen attention to detail
• •Ability to effectively prioritize and execute tasks in a high-pressure environment
• •Flexibility to work as needed according to business needs
• •This may include nights, weekends, and overtime work
• •Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components
• •Ability to physically handle and set up technology equipment
• •Can require lifting to 50lbs
• •Ability to report to a different local office as a normal, contemplated, and mandated incident of their employment

Desired Qualifications

• •Possess the traits of having patience, being thorough and innovative