Desktop Support Lead
Hybrid · Sydney, New South Wales, Australia
Job Summary
Desktop Support Lead to manage and mentor a team of Onsite Desktop Technicians in a hybrid (3 days in-office, 2 days remote) environment based in Macquarie Park, Sydney. Responsible for end-user compute across the organization, including design, patching, and maintenance of the Windows end-user environment (Windows 10/11), Microsoft Intune, SCCM, and GPOs; administer M365 (Entra ID/Azure AD and on-prem AD), Exchange Online, SharePoint Online, and Teams; ensure endpoint security and compliance with SLAs; lead incident and request management in ServiceNow; drive stakeholder communications, documentation, and cross-functional collaboration. Requires 5+ years in Desktop Support or related enterprise IT roles with proven team-leading experience; strong capabilities in device management, identity and access, network/core services, and enterprise security platforms; familiarity with Teams Rooms, Tanium, Netskope, and Azure Virtual Desktop is preferred. Location is Sydney, NSW, Australia with hybrid work arrangement; role reports to Infrastructure Services Manager.
Required Qualifications
- 5+ years’ experience in Desktop Support, Team Lead, or similar enterprise IT roles
- Direct, mentor, and manage the daily operations of Onsite Desktop Technicians (ODTs)
- Design, configure, and maintain Microsoft Intune, SCCM, and GPO for centralized endpoint management
- OS Deployment & Lifecycle: Manage deployment, patching, and upgrades of Windows 10/11 environments
- Mobile & Connectivity: Oversee MDM policies including provisioning and lifecycle management of corporate mobile devices and 5G eSIMs
- Identity & Access: Administer hybrid identity environments (Entra ID/Azure AD and on-prem AD)
- Network & Core Services: Support core network infrastructure and connectivity services
- M365 Administration: Primary support for M365 tenant, including user onboarding/offboarding and group management
- Collaboration Tools: Administer Exchange Online, SharePoint Online, and Microsoft Teams
- ITSM & Ticketing: Manage incidents, changes, and service requests in ServiceNow, adhering to SLAs
- Hardware & Applications: Provide tier 3 support for corporate hardware (printers/MFDs) and business applications
- Preferred skills include Teams Rooms hardware, Tanium, Netskope, Azure Virtual Desktop, Windows Server
- Experience in stakeholder management, cross-functional collaboration, and presenting technical concepts
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