Desktop Support IV
$83,200–$83,200 year
Remote · Madison, Wisconsin, United States or New York City, New York, United States
Madison, Wisconsin, United States or New York City, New York, United StatesRemoteFull Time$83,200–$83,200 yearSenior LevelNot SpecifiedUnknown
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Unknown
Job Summary
The Desktop Support IV position involves troubleshooting, installations, configurations, and modifications of technology hardware and software independently while providing high-quality customer service. This role seeks an experienced professional, ideally with over 10 years in desktop support, familiar with various IT concepts, and capable of leading tasks autonomously. Knowledge of operating systems and networking is essential.
Required Qualifications
- Knowledge of computer software, operating systems, hardware and networking is required
- Experience with Microsoft Active Directory is required
- Hardware and software troubleshooting skills are required
- Able to work in a team as well as independently
- Experienced in providing professional and courteous customer service is required
Desired Qualifications
- Excellent verbal and written communication skills is preferred
- Three or more years relevant work experience with Windows 10/11 is preferred
- Two or more years relevant work experience with OSX is preferred
- Experience and knowledge of computer security is preferred
Additional Requirements
- The selected hire MUST have an up-to-date flu shot. Proof of vaccination will be required during onboarding.
- The selected hire is expected to cover parking costs.
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.