Desktop Support/ IT Support/ HW & SW Support technician
$81,120–$82,657 year
Remote · New York City, New York, United States or US
New York City, New York, United States or USRemoteContract$81,120–$82,657 yearMid LevelNot SpecifiedUnknown
Type
Contract
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
A professional banking setting requires a Desktop Support Technician to provide hardware and software support, manage incidents and requests via a ticketing system, reimage devices, and maintain customer communication. The role demands a strong customer service ethic and the ability to operate within a high-profile user environment. Ideal candidates will have a minimum of 3-5 years of experience and proficiency in MS Office and various IT support tools.
Required Qualifications
- 3-5 years experience providing software/hardware support
- Proficiency with troubleshooting/supporting MS Office applications
- Prior experience assisting with administration of Virtual/Desktop/Laptop Management
- Previous experience working in ServiceNow or similar ticketing system
- Ability to back up, recover data, and reimage devices remotely and onsite
- Strong customer communication and service skills
- Knowledge of two-factor authentication
- Ability to work independently in a fast-paced environment
- Ability to work onsite M-F 8am - 5pm
Additional Requirements
- Applicants must be legally authorized to work in the United States
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