Desktop Support III
$5,014,880–$7,020,000 year
On-siteEvansville, Indiana, United States or Henderson, Kentucky, United States
Job Summary
Troubleshoot complex hardware, software, application, and device issues while providing advanced desktop and end-user support across the organization. Manage desktop hardware lifecycle, maintain accurate IT asset inventory, and document incidents using ticketing systems. Serve as a Subject Matter Expert for assigned technologies, coordinate with vendors, and drive continuous improvement in service delivery through established change management processes. Deliver responsive support via phone, remote, and onsite interactions to ensure technology remains secure and efficient for caregivers and staff.
Required Qualifications
- Associate's degree in Computer Information Services, Computer Science, or a related field
- Five or more years of desktop support, technical support, or end-user computing experience
- Strong knowledge of desktop operating systems, hardware, software, peripherals, and device support
- Experience troubleshooting and resolving complex technical issues in a professional environment
- Familiarity with ticketing systems, asset management tools, and IT service management practices
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent customer service and communication skills
- Ability to work independently while managing multiple priorities and support requests
- Experience supporting enterprise technology environments and end-user computing platforms
- Commitment to teamwork, professionalism, and continuous learning
Desired Qualifications
- Baseline certification as defined by the Career Development Plan
- Three or more advanced certifications and/or applicable college coursework
- Experience supporting healthcare technology environments
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