Desktop Support Engineers (2)
HybridChandigarh, Chandigarh, India
Chandigarh, Chandigarh, IndiaHybridFull TimeBachelors DegreeSmall
Full TimeBachelors DegreeSmall
Job Summary
Provide first-line support to internal employees and external clients for all desktop-related issues, installing, configuring, and troubleshooting desktop systems, applications, and peripherals. Assist with the maintenance and administration of Windows servers, network configurations including routers and firewalls, and ensure timely security updates and patching. Manage user accounts, document technical issues in the helpdesk system, and conduct regular system backups. Coordinate with the IT team for rapid resolution and provide user training on new hardware and software deployments.
Required Qualifications
- Associate or Bachelor's degree in Information Technology, Computer Science, or a related field
- 2+ years of experience in a desktop support role, ideally supporting both internal and external clients
- Strong knowledge of Windows operating systems, Microsoft Office applications, and other common desktop software
- Experience with basic server administration and network infrastructure management
- Familiarity with IT security practices and anti-virus software
- Excellent troubleshooting skills and a strong customer service orientation
- Good communication skills and the ability to explain technical details to a non-technical audience
Desired Qualifications
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP)
- Experience with helpdesk or IT service management software
- Knowledge of Linux/Unix operating systems
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