Desktop Support Engineer
On-siteDubai, Dubai, United Arab Emirates
Dubai, Dubai, United Arab EmiratesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Provide first-line support to customers by resolving desktop, cabling, and network configuration issues within service level agreements. Research and diagnose software and hardware problems, including account setup, to achieve first-time resolution or escalate appropriately to second-line support. Log all issues accurately, prioritize open tickets, and follow up with clients to ensure systems remain fully functional. Troubleshoot independently while managing multiple concurrent issues, adhering to strict deadlines and on-call requirements when necessary.
Required Qualifications
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Excellent problem-solving and communication skills
- Hands on experience with Windows 7 thru 10, Windows Server and Mac operating systems
- Knowledge of network security practices
- Ability to provide step-by-step technical help, both written and verbal
- Must be confident and socially adept
- Must have a positive and helpful attitude towards other colleagues and work in general
- Must be able to handle pressure from time to time and always meet deadlines
- Ability to travel and work after hours when necessary
- Must have excellent time management, prioritization, scheduling and organization skills
- Degree in Electronic and Computer Engineering or Computer Science
Desired Qualifications
- Certifications in Microsoft, Linux, Fortinet, Cisco or similar technologies
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