Desktop Support Engineer
On-siteCentral, National Capital Region, Republic of the Philippines
Job Summary
Provide first-line support for desktop and cabling issues, researching and identifying solutions for software and hardware problems. Diagnose and troubleshoot technical challenges, including account setup, network configuration, and telephone systems, while referencing internal databases for accurate resolutions. Prioritize and manage multiple open issues simultaneously, ensuring all incidents are logged and clients are followed up on to confirm full system functionality. Aim for first-time resolution through independent troubleshooting or escalate appropriately when required, providing detailed documentation on all escalations.
Required Qualifications
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Excellent problem-solving and communication skills
- Hands on experience with Windows 7 thru 10, Windows Server and Mac operating systems
- Knowledge of network security practices
- Ability to provide step-by-step technical help, both written and verbal
- Must be confident and socially adept
- Must have a positive and helpful attitude towards other colleagues and work in general
- Must be able to handle pressure from time to time and always meet deadlines
- Ability to travel and work after hours when necessary
- Must have excellent time management, prioritization, scheduling and organization skills
- Degree in Electronic and Computer Engineering or Computer Science
Desired Qualifications
- Certifications in Microsoft, Linux, Fortinet, Cisco or similar technologies is a plus
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