Desktop Support Engineer
On-site · Houston, Texas, United States
Job Summary
Onsite Desktop Support Engineer providing end-user support for Windows and macOS at a Houston-based client site; perform break/fix, peripherals, printing, AV/conferencing basics, and workstation setup. Own onsite incident triage and resolution; document work in the ticketing system. Coordinate and escalate issues to remote teams when elevated access or specialized expertise is required (network, servers, firewalls, Microsoft 365/Azure, cybersecurity). Support identity and access management tasks such as account provisioning, MFA, password resets, and group membership changes. Deliver a high-touch customer experience through clear communication, expectation-setting, and follow-up. Identify recurring issues and contribute to root-cause analysis and long-term remediation. Maintain a professional onsite presence and build strong rapport with end users and stakeholders.
Required Qualifications
- 3–5 years of experience in desktop support, helpdesk, or field support
- Experience supporting business users onsite, including device deployment, onboarding/offboarding, and vendor or remote-team coordination
- Strong technical troubleshooting skills across diverse IT environments
- Excellent communication and customer service skills, with the ability to support users in person, by phone, and via remote tools
- Ability to work independently, manage priorities, and maintain high accountability in a client-facing environment
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.