Desktop Support Engineer (D: 3649)
On-siteAmsterdam, North Holland, The Netherlands
Job Summary
Diagnose and resolve hardware, software, and network issues for end users while installing, configuring, and maintaining desktop systems, laptops, and business applications. Perform routine system maintenance including updates, patches, and backups, then create knowledge base articles and deliver user training to improve productivity. Troubleshoot problems remotely and on-site, collaborate with internal IT teams for complex resolutions, and implement security configurations to safeguard systems. Maintain accurate documentation of incidents and configurations. Work in an enterprise IT environment with modern infrastructure, gaining exposure to diverse technologies and international stakeholders.
Required Qualifications
- 4–6 years of overall IT experience in Desktop Support / Infrastructure Services
- Strong hands-on experience in desktop management and end-user support
- Good understanding of hardware, operating systems, and enterprise applications
- Experience with troubleshooting network connectivity and system issues
- Familiarity with IT service management and documentation practices
- Strong communication skills with a user-focused approach
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