Desktop Support Engineer - Brisbane
On-siteBrisbane, Queensland, Australia
Brisbane, Queensland, AustraliaOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Provide end user services to Datacom customers through hardware and software break/fix support, remote assistance, and software deployment. Assist new users with IT hardware collection and setup, ensuring laptops and mobile phones are deployment-ready. Record all customer contacts in the ITSM tool and deliver services in accordance with SLAs while proactively managing infrastructure. Initiate service and process improvements following recognized ITIL processes. This role requires an Australian citizen and involves working in a high-paced environment with excellent verbal and written communication skills.
Required Qualifications
- Australian Citizen
- Exceptional customer experience with regard to end user services
- The ability to prioritise work to ensure achievement of all service level agreements
- Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment, BYOD and mobility
- Excellent verbal and written communication
- The ability to articulate technical information to the target audience
- The ability to work autonomously
- Excellent time management
- Follow best practice methodologies and adhere to recognised ITIL processes
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