Desktop Support Engineer
RemoteAustralia
AustraliaRemoteFull TimeBachelors DegreeSmall
Full TimeBachelors DegreeSmall
Job Summary
Diagnose and troubleshoot basic technical issues across Windows, Linux, and Mac OS environments while providing step-by-step technical assistance through written and verbal communication. Utilize remote desktop applications and help desk software to resolve problems related to computer systems and mobile devices. Maintain strong problem-solving and communication skills to support users effectively. A BS degree in Information Technology or Computer Science is required, with additional certifications in Microsoft, Linux, or Cisco technologies being a plus.
Required Qualifications
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
Desired Qualifications
- Additional certification in Microsoft, Linux, Cisco or similar technologies
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