desktop support engineer
RemoteSingapore
Job Summary
Set up hardware, configure software and drivers, and provide first and second-level remote or onsite support for IT technical requests. Maintain and repair technological equipment such as routers or peripheral devices, while installing and managing LAN/WAN networks and Windows servers. Troubleshoot system failures or bugs to restore functionality and keep detailed records of all repairs and fixes. Perform regular system upgrades and offer daily technical support across islandwide locations, with occasional travel between customer sites and after-hours work as needed. Candidates must hold a Diploma or Degree in IT with one to two years of relevant experience.
Required Qualifications
- Diploma/ Degree in IT or equivalent studies
- 1-2 years experience in relevant role
- Experience and knowledgeable on MS office, Win XP, Win 7, POS Systems, etc.
- Experience with the concepts of basic LAN/WAN networking infrastructure
- Good communication and inter-personal skills
- Excellent knowledge of Customer Service best practise
- Willing to travel between customers site
- May require to work after office hours occasionally
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