Desktop Support Engineer - 2nd shift
On-siteNewark, New Jersey, United States
Newark, New Jersey, United StatesOn-siteContractSmall
ContractSmall
Job Summary
Provide Level 1 & 2 support via phone, email, and remote tools, troubleshooting hardware, software, network, and printer issues. Manage Windows AD, Office 365, DHCP, DNS, LAN/WAN environments while utilizing ticketing systems and asset management tools for vendor coordination. Work onsite in Newark, NJ from Tuesday to Saturday between 4pm and 12am, with availability for Saturday and holidays. Maintain strong customer service and communication skills to resolve technical challenges effectively.
Required Qualifications
- 4–6 years' experience or college degree
- Windows AD
- Office 365
- DHCP
- DNS
- LAN/WAN
- Ticketing system
- asset management
- vendor coordination
- Strong customer service and communication skills
- Saturday and holiday availability
Desired Qualifications
- Scripting
- ITIL knowledge
- Airwatch MDM
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