Desktop Support
$124,800–$156,000 year
On-siteSanta Clara, California, United States
Job Summary
Oversee provisioning, access management, and on/off-boarding for Business SaaS applications while providing end-user support for critical IT cloud tools including Google Workspace, Okta, Slack, and Atlassian. Manage hardware lifecycle, device patching, and depreciation across Apple, Linux, and Windows fleets, alongside software asset maintenance. Troubleshoot ad hoc technical issues, maintain conference AV and on-premises infrastructure, and collaborate with senior engineers for advanced diagnostics. Create documentation for systems and processes, and contribute to automation initiatives. Based five days in the Santa Clara office, this role supports a fast-paced engineering environment focused on unlocking new categories of MEMS manufacturing through the Matter Compiler technology platform.
Required Qualifications
- 2+ years of experience in End User Support, including direct support of engineering, manufacturing, hardware development, laboratory, R&D, or other highly technical environments
- Demonstrated ability to identify recurring problems, improve operational processes, and contribute to automation or workflow improvements
- Excellent customer service and communication skills, with the ability to support engineers, researchers, technicians, and business teams in a fast-paced, high-touch environment
- Experience administering or supporting Okta, including user provisioning and access management
- Understanding of MDM tools for the management of a Mac/WinTel/Linux fleet
- Experience with Google Workspace
- Understanding of network infrastructure
- Strong troubleshooting and critical thinking skills, with the ability to diagnose and resolve a broad range of technical issues while appropriately escalating more complex problems
- Demonstrated ability to quickly learn unfamiliar technologies
- Create and maintain documentation for systems, processes, and troubleshooting guides
- Bachelor's degree in Computer Science, Engineering, a scientific discipline, or a related technical field, or equivalent practical experience
- This role is based five days in our Santa Clara office
Desired Qualifications
- Excellent analytical, logical thinking, and problem-solving skills
- Certifications such as CompTIA A+, CompTIA Security+, and CompTIA Network+
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