Desktop Support Associate-Helpdesk
On-siteGuadalajara, Jalisco, Mexico
Guadalajara, Jalisco, MexicoOn-siteFull TimeEntry LevelEnterprise
Full TimeEntry LevelEnterprise
Job Summary
General L1 hardware and MS Office support; provide technical support and troubleshoot via calls and emails, document troubleshooting steps and incidents, and escalate to other support groups as needed. Requires 6 months of customer-service experience, advanced English, and availability for Afternoon/Night shifts in an IT environment. Position based in Guadalajara, Jalisco, Mexico; full-time Helpdesk Associate responsibilities include handling user requests, supporting in-house applications, and delivering effective first-line IT support.
Required Qualifications
- 6 months of experience in Customer Service
- Advanced English
- Availability to work 45 hours per week
- Interest in working on Afternoon/Night shifts
- Looking to work in IT Environment
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