Desktop Support Analyst
$46,000–$53,400 year
On-site · Cambridge, Massachusetts, United States
Cambridge, Massachusetts, United StatesOn-siteContract$46,000–$53,400 yearMid LevelNot SpecifiedEnterprise
Type
Contract
Level
Mid Level
Education
Not Specified
Company size
Enterprise
Job Summary
Experienced Desktop Support Analyst needed for comprehensively supporting IT in office and lab environments, providing technical support for desktop systems, and participating in IT projects.
Required Qualifications
- Minimum of 3-5 years of experience in desktop support and technical troubleshooting
- Ability to work effectively in both office and lab IT environments
- Strong communication skills and a customer-focused approach to support
Desired Qualifications
- Proficiency in GSuite and Windows OS support
- Familiarity with Office 365, Zoom, Slack, and other collaborative tools
- Experience with ticketing systems such as Jira or Confluence
- Knowledge of hardware maintenance, imaging, and replacement processes
- Understanding of mobile device management and related technologies
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