Desktop Support Analyst
On-sitePortland, Oregon, United States
Job Summary
Provide in-person, end-user computing support for users at directed offices and remote sites in Portland, McMinnville, and Salem. Serve as the escalation point for Level 1 Service Desk, handling request, incident, change, and problem management processes within service level expectations. Perform mobile device management, administrate directory services, and maintain an accurate IT asset inventory across major offices. Support infrastructure, application, and security maintenance projects as required. Offer on-call flexibility for virtual IT support and in-person EUC coverage outside standard business hours. Collaborate with multiple teams while communicating with clients and technical troubleshooting.
Required Qualifications
- 5 years of direct customer IT support
- Ability to adapt to new technology as it is introduced into the environment
- Cisco phone experience
- Basic audio/visual experience
- Basic Active Directory experience
- Understanding of networking fundamentals
- Understanding of basic security and wireless concepts
- Understanding of routing and switching fundamentals
- Understanding of the TCP/IP and OSI models
- Understanding of IP addressing
- Understanding of WAN technologies
- Understanding of NAT, DHCP and DNS
- Understanding of VoIP
- Ability to configure simple networks
- Strong technical skills
- Effective communication skills
- Responsiveness to customer needs
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations
- Ability to write reports, business correspondence and procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
- Ability to communicate and support users at the executive level
- High school diploma and/or GED certificate
- Portland, OR on-site
- Must be flexible to commute between customer and GuideIT sites located in Portland, McMinnville and Salem areas to perform work
- Must be willing to travel quarterly to remote locations in Montana
- Professional office attire
- On-call support if required outside of standard business hours
- Ability to lift to 50 pounds maximum with frequent lifting/and or carrying objects weighing up to 25 pounds
- Frequent overhead reaching and bending/crouching
Desired Qualifications
- Some college or college degree
- Microsoft Certified Professional (MCP) certification
- CompTIA A+ Certification
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.