Desktop Support Analyst
$150,000–$200,000 year
On-siteFlower Mound, Texas, United States
Job Summary
Troubleshoot, diagnose, and assist users with all computer devices, phones, and facilities while performing diagnostics and maintenance on desktops, laptops, and tablets. Manage user accounts, resources, and server systems including disk capacity, performance monitoring, and event log analysis. Install, configure, and update systems and software, create scripts to automate installations, and maintain backup systems for departmental and clinical servers. Support computer peripherals, configure and optimize local and wide area networks, and assist in implementing routers, firewalls, and virtualized servers. Write and update technical documentation, train users on system operations, and recommend appropriate hardware and software to the network infrastructure administrator.
Required Qualifications
- Degree in computer science or related field or equivalent technical or professional experience
- Minimum of 2 years of experience in a desktop support role
- Must be able to work under intense pressure to provide timely end user support
- Ability to flourish in a fast-paced, ever-changing environment
- Must maintain a high level of service while assuring strict security
- Must be able to maintain client confidentiality and provide services in a non-partisan and neutral manner
- Ability to work and communicate with highly technical staff
- Excellent customer service skills to interact effectively and positively with peers, users, and management
- Outstanding ability to work under general direction in an unstructured environment with stress-oriented situations
- Must be detail oriented, independent thinker with excellent written communication skills
- Outstanding planning, tracking, and follow-up skills
- Must have documented knowledge of local and wide area networks
- Must have documented knowledge of computer software and hardware
- Must have documented knowledge of data communications, network planning and analysis
- Technical certifications and/or technical training in personal computer hardware and/or software, servers, local and wide area networks, and/or communications
- Must possess strong analytical skills
- Must possess effective interpersonal and communication skills
- Ability to design workable solutions to problems in a timely manner
- Knowledge of desktop and laptop hardware and software including Microsoft Office 365, OneDrive, Operating systems Windows 10, and others
- Knowledge of Computer peripherals and support issues
- Customer Service attitude requires direct interaction with users
- Experience with Windows Server 2003/2013 Active Directory domain including DNS, WINS, DHCP, and file permissions
- Must be authorized to work indefinitely in the US without sponsorship
Desired Qualifications
- Technical certifications and/or technical training in personal computer hardware and/or software, servers, local and wide area networks, and/or communications highly desirable
- Server administration using VMware for desktops and server's high desirable
- Server administration for Microsoft SQL Server is highly desirable
- Server administration for Microsoft Exchange is highly desirable
- Prior experience with Ring Central and Salesforce is desirable
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