Desktop Support Analyst (6-month contract)
On-siteBrisbane, Queensland, Australia
Job Summary
Provide Level 2 and Level 3 desktop support for Windows and macOS devices, including hardware, operating system, application, networking, and identity-related issues. Act as an escalation point for the Service Desk for complex endpoint and user support matters across office-based, remote, and mobile users. Administer Microsoft Intune and JAMF Pro for device management, compliance, configuration policies, and lifecycle processes. Support Microsoft 365 services including Entra ID, Exchange Online, Teams, and SharePoint Online. Maintain accurate documentation, identify automation opportunities, and manage incidents in accordance with ITIL principles. Work closely with Cyber Security teams to address endpoint risks and compliance requirements.
Required Qualifications
- Strong experience supporting Windows 11, macOS, Microsoft 365, Microsoft Entra ID, Microsoft Intune, and endpoint deployment and management technologies
- Strong troubleshooting skills across desktop, application, authentication, networking, and device management issues
- Experience supporting enterprise collaboration platforms including Teams and SharePoint Online
- Familiarity with scripting and automation tools such as PowerShell
- Minimum 5 years' experience in Desktop Support, Workplace Technology, or similar enterprise support roles
- Demonstrated experience operating in a medium to large enterprise environment
- Experience supporting both Microsoft and Apple ecosystems
- Proven ability to independently manage incidents, escalations, and technical investigations
- Strong customer service and stakeholder management skills
- Able to communicate technical issues clearly to non-technical users
- Self-motivated and capable of working independently
- Strong attention to detail and documentation discipline
- Calm and methodical approach to incident resolution
- Continuous improvement mindset
Desired Qualifications
- Experience with JAMF Pro is desirable, particularly for macOS device lifecycle management
- Microsoft certifications relating to Modern Workplace or Endpoint Management
- JAMF certification
- ITIL Foundation certification
- Experience in telecommunications, technology, or highly regulated environments
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