Desktop Engineer/System Administrator (TS/SCI)
On-siteReston, Virginia, United States
Job Summary
Provide technical support for protecting critical information, systems, and assets by troubleshooting, implementing new software and hardware, and managing performance through system monitoring. Deliver staff training and help desk support while assisting with the development of an overall IT strategy for a government client. Manage physical and virtual workstations, servers, and network resources, including building, configuring, and managing devices in LAN or WAN topographies. This role requires 4+ years of IT systems support experience, including Tier I and Tier II customer service and incident management. Candidates must hold an IAT level II Certification and possess DoD environment experience. Full-time employment in Reston, VA, with a Top Secret/SCI clearance requirement.
Required Qualifications
- 4+ years of experience in IT systems support, including Tier I and Tier II customer service, incident, and problem management
- Experience with managing enterprise applications and services, SCCM/MECM, WSUS, and providing basic configuration and troubleshooting support to DoD365 customers
- Experience in the implementation of industry best practices for hardware, software, and system performance and security
- Experience with DoD environments, standards, processes, and policies
- Ability to manage both physical and virtual workstations, servers, and network resources, including building, configuring, and managing devices in a LAN or WAN topography
- IAT level II Certification
Desired Qualifications
- Experience with using vulnerability and compliance tools, including Assured Compliance Assessment Solution (ACAS), Security Content Automation Protocol (SCAP), and Security Technical Implementation Guides (STIG)
- Experience with administering Linux or UNIX systems
- Experience with collaboration software, email services, and cloud technologies
- Knowledge of IT Project Management and various methodologies
- Knowledge of ITIL standards of service
- Knowledge of Microsoft Directory Services, including DNS, DHCP, Group Policy Management, and Certificate services
- Knowledge of programming languages, including PowerShell, Python, or Bash
- BA or BS degree
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