Desktop Engineer
On-siteNuevo León, Chiapas, Mexico
Job Summary
Provide on-site support by installing, configuring, and maintaining computer systems while troubleshooting hardware and software issues promptly. Setup and maintain network infrastructure by following diagrams to physically rack servers, Nutanix, and devices like Firewalls, Routers, Switches, and Patch Panels at remote sites. Collaborate with end-users to address daily IT queries, offer system training, and partner with remote teams and ISPs to resolve complex technical issues. Manage IT assets and compliance by enforcing security policies, documenting configurations, and managing inventory throughout the asset lifecycle. Respond to emergencies by quickly addressing system outages or security breaches to restore services. This role requires 2-3 years of experience, strong networking fundamentals, and fluency in English and local languages.
Required Qualifications
- 2-3 years of relevant experience in an IT Desktop Support role
- Strong knowledge of networking fundamentals (IP networks, DNS, DHCP, WAN, LAN, SD-WAN) and troubleshooting wired and wireless configurations
- Hands-on experience with hardware installations, including physically racking servers and network devices
- Fluency in English and local languages with professional communication skills for customer and vendor interaction
- Solid understanding of network security practices, basic audits, and anti-virus programs
- A Bachelor's degree in Computer Science, Information Technology, or a related field
Desired Qualifications
- Experience with Google Workspace, Cisco Switching & Routing, or OKTA
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