Desktop Engineer (Hybrid - Greensboro, NC)
Hybrid · Greensboro, North Carolina, United States
Job Summary
Desktop Engineer responsibilities include setting up, diagnosing, repairing, maintaining, and upgrading desktop hardware and software across the organization; provide hands-on or remote technical support for computer setups, software installations, upgrades, and maintenance; troubleshoot desktop issues to ensure timely service; set up and manage user accounts, profiles, and permissions; assist with user onboarding and offboarding; maintain security measures such as antivirus software and encryption; collaborate with the IT team to safeguard data and prevent security breaches. Working with Ovation Healthcare involves HIPAA‐compliant practices in a hybrid role based in Greensboro, NC, supporting enterprise-wide desktop services for a healthcare environment.
Required Qualifications
- High School Diploma
- Ability to maintain a HIPAA-compliant work environment
- Reliable high-speed internet connection and stable Wi‐Fi for remote/hybrid work
- Ability to install, configure, and maintain desktop hardware, software, and peripherals
- Experience with antivirus software and encryption protocols
- Ability to set up user accounts, profiles, and permissions
- Onboarding and offboarding support
- Capability to troubleshoot and resolve desktop-related issues
- Familiarity with patch management
- Collaborative IT team work
- Strong communication skills in a professional healthcare IT setting
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