Desktop Engineer - Experienced Hire
On-siteDublin, Leinster, Ireland
Dublin, Leinster, IrelandOn-siteContractBachelors DegreeLarge
ContractBachelors DegreeLarge
Job Summary
Provide Level 1 and 2 support for over 700 end users in the Dublin office, managing Windows desktop hardware, software installs, and user account permissions using SCCM, Intune, and Active Directory. Diagnose complex queries via ticketing systems, troubleshoot peripheral and graphics card issues, and maintain up-to-date run books and knowledge bases. Liaise with internal teams in the US and external vendors to resolve critical support problems under pressure. Participate in early morning and late evening shift rotations as required.
Required Qualifications
- 3 years+ providing desktop support for software and hardware systems
- Strong working knowledge of peripherals, printers, graphics cards
- Hardware experience (KVM switches, Multiple screens setup {4x 4k screens}, ability to replace components such as graphics cards, RAM etc)
- Excellent working knowledge of Windows desktop OS: Windows 7 64- bit, Win 10 64bit and Windows 11
- Ability to monitor and diagnose Desktop issues
- Ability to make changes to the system registry for configuring the Windows operating system
- Understanding of PowerShell scripting
- Strong knowledge of Active Directory
- Bsc in a technical discipline or equivalent experience
- Ability to work under pressure and meet tight deadlines
- Self-motivated and creative
- Strong communication skills (written and verbal)
- Excellent attention to detail
- Ability to work well on own initiative or as part of a team
- Excellent time management, organization and prioritization skills
- Excellent interpersonal skills
- Flexibility – all members of the Helpdesk team participate in early morning shift rotations
Desired Qualifications
- Ability to lead and mentor a team would be beneficial
- Trading user or Development support experience is beneficial
- Experience working with SCCM would be an advantage
- Advanced knowledge of O365 products
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