Desktop and Systems Support Analyst
$95,860–$108,500 year
On-siteSacramento, California, United States
Job Summary
Install, modify, and repair computer hardware and software systems while performing printer maintenance, network connectivity troubleshooting, and telephone support. Respond to employee requests and tickets to independently resolve problems concerning Windows-based systems, PC hardware, and software. Travel to various clinic and administration facilities five days a week to provide on-site support and services, executing IT-related projects at client sites. Interface with Server and Network engineering teams to assist with network equipment installation, maintenance, and basic SharePoint administration. Handle confidential information responsibly and work with minimal supervision, occasionally working nights and weekends.
Required Qualifications
- Associates degree in technology or an equivalent combination of education and experience
- Four (4) or more years of related technical support experience and/or training in a technical field
- Experience in a health care setting preferred
- Ability to work in a fast paced environment with changing priorities by being flexible, collaborative, responsive, and adaptable
- Strong organizational, communication (verbal and written), and problem-solving skills with the ability to prioritize assignments, meet required deadlines, and reprioritize as needed
- Ability to work both independently when needed and collaboratively as a team member
- Experience with Help Desk ticket and management systems
- Customer-focused skills to include active listening skills, ability to interpret IT-related issues employees as well as communicate resolutions/troubleshooting tasks to employees
- Experience working with a Managed Service Provider (MSP)
- Ability and willingness to quickly learn new skills
- Positive attitude and high integrity
- Ability to work both independently when needed and collaboratively as a team member
- Knowledge of VPN; Active Directory; Microsoft Office; Windows operating systems; LAN/WAN technologies and topologies; Wireless technologies; spam filtering technologies; Anti-virus support; Cisco networking; Citrix; and basic server administration
- Ability to handle confidential information responsibly and exhibit sound judgment with maintaining the at confidentiality
- Occasional night and weekend work will be required
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