Desktop and Site Support Engineer
Hybrid · Hyderabad, Telangana, India
Job Summary
Desktop and Site Support Engineer providing day-to-day technical support for hardware and software, diagnosing problems through user discussions, troubleshooting, and escalation; evaluates hardware/software and recommends upgrades to IT infrastructure; operates independently within established standards and may guide junior staff; requires a professional/university degree background and 1-2 years of relevant experience; role may involve leading a small team and delivering end-to-end support in a teleperformance environment. Emphasizes a supportive, inclusive culture with focus on customer experience management and flexible work arrangements including on-site and work-at-home programs.
Required Qualifications
- Experience with desktop and site support
- Experience diagnosing and solving hardware/software issues
- Ability to provide timely resolutions and escalate when needed
- Ability to work in hybrid on-site and remote environments
- Knowledge of IT infrastructure and upgrades
- 1-2 years of practical professional experience
- Bachelor's degree or equivalent
- Ability to lead or mentor junior staff in some scenarios
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