Deskside Technician
On-siteBettendorf, Iowa, United States
Bettendorf, Iowa, United StatesOn-siteContractEnterprise
ContractEnterprise
Job Summary
Provide day-to-day end-user support for hardware, software, and peripherals while troubleshooting network issues and resolving problems via phone or remote control. Manage Active Directory accounts, perform security maintenance including application cleanups and password resets, and install or maintain laptops, desktops, printers, and mobile devices (iPads, iPhones, Androids). Update ticketing systems such as ServiceNow and Shepherds, run application reports, and maintain documentation. Handle occasional off-hours support calls and submit requests based on organizational hierarchies.
Required Qualifications
- Deskside support experience
- Supporting end users with hardware, software, peripherals, and various IT and non-IT related tasks
- Ticketing system experience such as ServiceNow, Shepherds, and the like
- Installation of desktop, laptop, printers and other peripherals
- Password creation and security maintenance
- Application cleanups
- Mobile devices knowledge and support (iPhone, iPad, Android)
- Network troubleshooting
- Active Directory account creation
- Must be a Jack or Jill-of-all-trades
- Enthusiastic
- Self-starter willing to ask questions
- Team player
- Great attention to detail
- Good documentation skills
- Learning mindset
- Customer support across a variety of technologies
- Able to manage multiple administrative processes
- Willing/able to take occasional off-hours support calls
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