Deskside Technician II
On-siteShanghai, Shanghai, China
Shanghai, Shanghai, ChinaOn-siteFull TimeAssociates DegreeEnterprise
Full TimeAssociates DegreeEnterprise
Job Summary
Provide hardware and software support services to onsite clients, including break/fix, virus detection, and eradication. Diagnose end-user system, printer, and peripheral failures while troubleshooting network connectivity. Implement repair solutions and perform installation and upgrading services for hardware and software. Configure phones, mobile devices, and audio/video equipment such as projectors and video conferencing tools. Travel locally and in-state to support other sites, adhering to attendance and schedule requirements.
Required Qualifications
- High school diploma or equivalent
- Minimum of 2 years of related experience
- Knowledge of multiple manufacturers and operating systems
- Excellent troubleshooting capability
- Ability to work in a team environment as well as independently
- Ability to communicate technical information -technical audiences
- Excellent verbal and written communication skills
- Ability to complete assignments with no supervision
- Ability to search internally/externally for support information
- Customer-oriented attitude
- Ability to travel locally and in-state to support other sites, if applicable
- Valid driver's license and proof of auto insurance, if travel is required
- Attendance and schedule adherence
- Knows and applies fundamental concepts, practices and procedures of particular field of specialization
Desired Qualifications
- May develop advanced skills using tools and equipment appropriate for the position or specialization
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