Deskside Technician II
On-siteLouisville, Kentucky, United States
Job Summary
Support IT equipment in large corporate environments by providing desktop/laptop tech support for Mac and PC, Windows 10/11 operating systems, mobile devices, printers, scanners, wireless, and VPN. Troubleshoot and resolve hardware and software issues, maintain repairs and spare parts, and research and follow KB articles. Track and resolve customer incidents through the client's ticketing tool, manage printer and peripheral device support, and handle backup, restoration, and migration of user data. Perform IMAC support including install, move, add, and change tasks while maintaining system configurations and documentation. Maintain inventory of IT assets and provide on-call and after-hours support as needed.
Required Qualifications
- Current TWIC (Transportation Worker Identification Credential)
- High School Diploma
- Experience supporting Mac OS
- Experience supporting Windows OS
- Experience supporting Microsoft Office
- Experience supporting Smart Phones
- Experience supporting AV Conferencing Systems
- Experience supporting Printers
- Experience supporting PC hardware
- Experience supporting remote facilities and users
- Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
- Ability to prioritize and complete all work tasks with minimal supervision
- Proven ability to handle challenging, rapid-response user support
- Proven ability to balance, prioritize and organize multiple tasks
Desired Qualifications
- A+ Certification
- Microsoft Certified Professional (MCP)
- ITIL Foundations
- Deskside / Desktop / End User Computer experience, ideally in a corporate environment
- Ability and willingness to learn new technologies
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