Deskside Technician II
On-siteHazelwood, Missouri, United States
Job Summary
Provide Windows, software, and hardware support onsite in a corporate environment while staging, provisioning, and deploying IT machines to end users. Diagnose and troubleshoot technology issues, configure mobile devices and audio/visual equipment, and resolve VPN and VDI connectivity problems. Manage workloads via ticketing software, prioritize tasks independently or in a group, and communicate technical details to non-technical audiences. Maintain IT asset inventory through auditing and utilize remote support tools for offsite resolution. Adhere to assigned shift schedules, maintain a professional work area, and comply with site policies.
Required Qualifications
- +2 years corporate deskside support or equivalent experience
- Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience
- Excellent troubleshooting capability
- Ability to maintain composure while handle challenging, dynamic, rapid-response user support
- Experience with Microsoft Office / Office 365 suite
- Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
- Experience with endpoint protection and encryption (Bitlocker) support
- Familiarity with using remote desktop support tools
- High School Diploma or equivalent
- Maintain valid driver's license
- Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
- Physical presence at a Stefanini or Client location during shift
- Demonstrate high level of professionalism and strong personal interaction skills
- Maintain neat and professional work area and appearance in compliance with site policies
- Ability to pass standard panel drug screening and background check
- Adhere to assigned shift schedule
Desired Qualifications
- A+ Certification
- Microsoft Certified Professional (MCP)
- Windows architecture including permissions and file structure
- Mac/Apple experience, a plus
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